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Exploring Revenue Cycle Management Solutions in Behavioral Health

Join us for a interview with Michael Flora, Senior Operations and Management Consultant for MTM Services, a strategic partner with National Council for Behavioral Health. Michael presented at the annual conference for the council about revenue cycle management for Certified Community Behavioral Health Centers. As he states in our interview, it is not business as usual anymore. Provider types are changing and how Behavioral Health providers and agencies navigate these changes will depend on utilizing the expertise of the council and MTM Services.


Mr. Flora the Senior Operations and Management Consultant for MTM Services, a National Council Senior Consultant, and Adjunct Faculty at the Northern Illinois University. He is also served in the role of President and CEO of a multimillion-dollar behavioral healthcare organizations and their subsidiary corporations. He has over 32 years of experience in clinical practice and behavioral healthcare administration.  He has had extensive experience in Strategic Planning, Performance Improvement, Workforce Development, Diversity Training, Clinical Re-Engineering, Marketing, Business Planning, Leadership Training, Executive /Leadership Coaching and Training , Board Governance and Board Leadership training and consulting, Evaluation and Development, Project Management and Mergers and Acquisitions in healthcare. He has lectured throughout the country and on the national conference level on behalf of treatment and administrative issues.

Most recently Mr. Flora’s work has been highlighted in MTM Services new book Operationalizing Healthcare ReformHe is the editor of the MTM Services Health Reform Implementer Newsletter. In addition, his work has been featured in Healthcare Finance News, Behavioral Healthcare, Behavioral Healthcare Technology, Mental Health Weekly, Health Care Technology, CMHC’s One Magazine, MD News Magazine and the National Council News. He is a frequent contributor to the NI Business News and has authored a chapter featured in the 2002 book How to Deliver Accountable Care by National Consultant David R. Lloyd.  In 2007, Mr. Flora’s work has been featured in the National Council for Community Behavioral Healthcare’s publication How to get and Keep the Best Employees: a Guide to Workforce Innovation.

He has served on various state committees in Human Services, served on the editorial board for Eli’s Joint Commission Compliance Advisor on Behavioral Healthcare and serves as a member of the Joint Commission’s Behavioral Healthcare Standards Committee.

In 2008, Mr. Flora was recognized as one of Behavioral Healthcare Magazine 2008 Champion’s in Behavioral Health and in 2009, his organization recently received the SAMSHA Service and Science Award for their Best in class Prevention Programs.

Mr. Flora is a graduate of the University of Findlay and the University of Akron, Akron, Ohio.  He received a Bachelor of Arts Degree in Psychology and a Masters of Arts in Education (M.A.Ed.) specializing in Community Counseling. He received his Masters of Business Administration (MBA) in Health Care Administration from the University of Findlay.   He holds the highest level of clinical licensure in Counseling as a Licensed Clinical Professional Counselor and is a member of the American College of Healthcare Executives.



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